30 Ofertas de Experience Manager en Guatemala
Customer Experience Manager
Hoy
Trabajo visto
Descripción Del Trabajo
Take a look at this great opportunity in Customer Experience.
Position overview:
The Customer Experience Manager oversees the roles of Team Lead and CEA's under the CE Department to ensure tasks/responsibilities are carried-out effectively and efficiently; Designs and implements career development plans for each role to ensure maximum client, operational, and personal effectiveness; Responsible for final analysis, review & approval of recommendations for improving the quality of service of Operations and maintaining high Customer Experience standards. Supports the operations for different programs and ensures we are meeting the quality expectations.
Key responsibilities:
Support CE Team Leads, and CE Analysts and CE through regular and consistent coaching; Reinforces team strengths and creates customized action plans to develop areas of opportunities within team members; Completes recurrent shadowing sessions to the team members to ensure adherence to coaching methodology and efficiency of each one of the tasks; Encourages collaboration amongst other departments to contribute to company's and business strategies; Actively participate within internal and external meetings (WBR, MBR, QBR, YBR, etc) to discuss trends, action plans and reinforces strengths to progress within account; ensures tool's usage, as well as self-train for all available versions, practices and maintains an open communication with IT, and TI POC to report any outages, etc. Manages client communication and is the point of contact to align Quality Assurance, business strategies, and contribute as partners to develop process improvement between TELUS Digital & the client.
Requirements:
- Schedule flexibility - Required
- Availability to work on site - Required
Core competencies:
- Giving support
- Focusing on customers
- Embracing technology
- Managing self-development
Leadership competencies:
- Providing leadership
- Leading change
- Building effective team
- Operates as a single point of contact across all TI locations
- Develops and maintains long-term relationships with the client
- Clearly communicates the progress of monthly/quarterly initiatives to internal and external stakeholders
Functional competencies:
- English B2 - Required
- Oral and written comprehension.
- Appropriate use of language.
- Advanced understanding of Google Apps for Work tools (ie: Google Drive, Google Calendar, Gmail)
- Advanced Excel - Desirable
- Functions: SUMIF Joint, average, Count, conditioning formulas (IF, AND, OR)
- Preparation and presentation of advanced graphics
- Pivot Tables
- Search the data value by VLOOKUP
- Format Cells
- Advanced Filters
- Customer Service - Advanced
- Feedback techniques, learning and development - Advanced and Required
- Quality Processes - Advanced
- Driven to achieve outstanding results
Qualifications:
- Bachelor's degree in Education, Communication or relevant field
- At least 1-year experience in quality assurance in contact center - with experience leading small to medium group of people - Required
- Knowledge of Total Quality Management and Business Process Improvement frameworks such as Six Sigma, COPC and ISO
- Proven expertise and track record of success in implementing quality assurance programs and coaching projects across a variety of different transactional processes
- 5+ years of work experience; 2 years of managerial experience
- Certifications in learning or quality assurance - Desirable
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
User Experience Writer
Hoy
Trabajo visto
Descripción Del Trabajo
Estamos buscando a nuestro próximo UX Writer En nuestra consultoría de UX/UI impulsamos experiencias digitales que conectan con las personas, y sabemos que las palabras son parte esencial del diseño.
Tu misión: Transformar ideas complejas en mensajes claros, empáticos y útiles. Crear microcopys, flujos conversacionales y contenidos que guíen a los usuarios de forma natural, coherente y humana.
Responsabilidades
- Experiencia escribiendo para productos digitales (apps, plataformas, sitios).
- Conocimiento en UX writing, content design o copywriting digital.
- Capacidad para colaborar con diseñadores, researchers y developers.
- Mentalidad analítica y curiosa; sensibilidad por el tono, la intención y la accesibilidad del lenguaje.
Habilidades Requeridas
- Conocimiento en UX writing, content design o copywriting digital.
- Capacidad para colaborar con diseñadores, researchers y developers.
- Mentalidad analítica y curiosa; sensibilidad por el tono, la intención y la accesibilidad del lenguaje.
Requisitos
- Experiencia en proyectos desafiantes con grandes marcas.
- Cultura creativa, colaborativa y enfocada en innovación.
- Un entorno donde tu voz (y tus palabras) realmente importan.
Beneficios:
Crecimiento profesional
capacitaciones
Salario
Si te emociona diseñar experiencias desde el lenguaje, queremos conocerte. Postúlate o etiqueta a alguien que encaje perfecto
Customer Experience Consultant
Hoy
Trabajo visto
Descripción Del Trabajo
Description And Requirements
About the role
As a Customer Experience Consultant, you will have the unique opportunity to work daily with our valued customers, including photographers and agents, as well as collaborate closely with internal employees. Your dedication to providing exceptional education, troubleshooting support, and maintaining a high level of professionalism and customer service will be crucial to our success
We strive to deliver flawless customer experiences and offer world-class products. You'll be a product and process expert; you will play a pivotal role in supporting new product launches and staying ahead of industry events to understand how these changes might impact our customers. Your ability to respond promptly to all customers within assigned service levels and take ownership of resolving customer issues will be key to our continued success.
*Responsibilities *
- Provide exceptional customer service and support to photographers and agents
- Master products and processes
- Support & understand new product launches
- Stay on top of industry events and changes
- Respond to customers within assigned service levels
- Take ownership of resolving technical customer issues
- Meet defined goals and activity metrics using the CX CRM
- Communicate openly with customers and teammates, both internal and external
- Adapt quickly to changes in a fast-paced environment and be a leader of change
*Requirements *
- Fluent English speaker with excellent written and verbal communication skills
- 2+ years of customer support experience, with 6 months in technical support preferred
- Passionate about customer satisfaction and seeing it as vital to organizational success
- Consistent track record of identifying case trends and resolving issues
- Experience with CRM systems
- Comfortable in a fast-paced, quick-changing environment
- Broad knowledge of online software and relevant technologies
- Reliable and fast internet connection
- Experience using multiple channels for delivering customer support
- Ability to work effectively with customers of varying technical proficiency
- Quick learner and adaptable to industry and company changes
- Attention to detail for documentation required per policy
- Resourceful at troubleshooting technical issues
- Willingness to guide and educate team members and customers
- Ability to provide workarounds for different products and report bugs
- Initiative to self-train and stay up to date with new products and fixes
- Flexible schedule, including weekend availability
Additional Job Description
Support customers by providing top-tier education, troubleshooting, and service.
Language Reference
English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Supervisor, Customer Experience
Publicado hace 8 días
Trabajo visto
Descripción Del Trabajo
**Job Track Description:**
+ Assists others in achieving goals.
+ Broad technical expertise and industry knowledge.
+ Ability to manage hiring and termination actions and training for multiple employees.
+ Manages performance appraisals and pay reviews for team members.
+ Accountable for functional, operational, and program management.
**Requirements:**
+ Knowledge of banking processes, fraud, alert management, fraudulent transactions, collections, customer service for bank depositories with checks or Credit Cards.
+ Goal-oriented, leadership, emotional intelligence, proficiency with Office
+ Experience taking customer calls.
**General Profile.**
+ Supervises daily tasks of the business, technical support and production teams
+ Responsible for team results
+ Works within established precedents and practices.
+ Evaluates and organizes information to solve for problems and challenges
+ Ability to work without supervision.
**Functional Knowledge**
+ Comprehensive understanding of processes, procedures, systems, and concepts.
**Business Expertise**
+ Ability to coordinate team efforts to achieve overall company and client goals.
**Impact**
+ Directly impacts the quality of services provided
+ Supports and trains team members to impact end user experiences
**Leadership**
+ Provides supervision including coaching and quality checks to support associate progress
**Problem Solving**
+ Solves problems and evaluates possible solutions using past technical experience.
**Interpersonal Skills**
+ Strong communication skills to share ideas and information.
**Responsibility Statements**
+ Delivers quality, productivity, and compliance KPI reports.
+ Coaches and gives feedback to team members to enhance performance.
+ Shares processes and business updates with the team.
+ Supervises the team to identify coaching opportunities.
+ Recommends training interventions when necessary.
+ Outlines best practices for associate growth and improvement.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.
Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario ( . tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent ( .
Supervisor, Customer Experience
Publicado hace 20 días
Trabajo visto
Descripción Del Trabajo
**Job Track Description:**
+ Assists others in achieving goals.
+ Broad technical expertise and industry knowledge.
+ Ability to manage hiring and termination actions and training for multiple employees.
+ Manages performance appraisals and pay reviews for team members.
+ Accountable for functional, operational, and program management.
**Requirements:**
+ Knowledge of banking processes, fraud, alert management, fraudulent transactions, collections, customer service for bank depositories with checks or Credit Cards.
+ Goal-oriented, leadership, emotional intelligence, proficiency with Office
+ Experience taking customer calls.
**General Profile.**
+ Supervises daily tasks of the business, technical support and production teams
+ Responsible for team results
+ Works within established precedents and practices.
+ Evaluates and organizes information to solve for problems and challenges
+ Ability to work without supervision.
**Functional Knowledge**
+ Comprehensive understanding of processes, procedures, systems, and concepts.
**Business Expertise**
+ Ability to coordinate team efforts to achieve overall company and client goals.
**Impact**
+ Directly impacts the quality of services provided
+ Supports and trains team members to impact end user experiences
**Leadership**
+ Provides supervision including coaching and quality checks to support associate progress
**Problem Solving**
+ Solves problems and evaluates possible solutions using past technical experience.
**Interpersonal Skills**
+ Strong communication skills to share ideas and information.
**Responsibility Statements**
+ Delivers quality, productivity, and compliance KPI reports.
+ Coaches and gives feedback to team members to enhance performance.
+ Shares processes and business updates with the team.
+ Supervises the team to identify coaching opportunities.
+ Recommends training interventions when necessary.
+ Outlines best practices for associate growth and improvement.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.
Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario ( . tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent ( .
Customer Experience Associate IV
Hoy
Trabajo visto
Descripción Del Trabajo
A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.
Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Proficient in a range of operational processes through prior job-related experiences and training.
Completes assignments and guides the work of peers and other team members.
May work cross-functionally, in different areas when necessary.
- Proposes improvements to processes and methods.
- Works within established procedures and practices.
Functional Knowledge
- Has developed skillset in a range of processes, procedures, and systems
- Acts as a technical expert in an area.
Business Expertise
- Understanding of how teams integrate and work best together to support the achievement of company goals
Impact
- Impacts own team and other teams whose work activities are closely
- Impacts the end-user for a more efficient and pleasant experience.
Leadership
- Serves as a team head and may allocate work.
- May give subject matter guidance to junior team members.
Problem Solving
- Ability to problem-solve, allowing for evaluation of issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills
- Exchanges ideas and information effectively.
Warm and patient demeaner, showing empathy and understanding to the end user.
Responsibility Statements
- Provides customers with information that is specialized and communicated in warm empathetic manner.
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes, examining each as a specific case
- Handles escalated transactions where the front line has exhausted all options or when the customer insists on speaking with a manager or the corporate office.
- Provides customers with information that is specialized and communicated in warm empathetic manner.
- Gathers all necessary information to update the database
- Explains company policies to customers as required
- Guides end-to-end resolution of customer issues, seamlessly and efficiently
- Supports and mentors less experienced team members
- Performs other duties as assigned
- Complies with all policies and standards
Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.
Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario. tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent.
Customer Experience Associate III
Hoy
Trabajo visto
Descripción Del Trabajo
A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.
Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Establishes the appropriate approach for new assignments.
- Works with a limited degree of supervision.
Functional Knowledge
- Has developed skillset in a range of processes, procedures, and systems.
Business Expertise
- Supports to achieve company goals by helping teams to integrate and work together.
Impact
- Impacts a team through quality of the services provided and information shared.
- Uses discretion to modify work practices and processes to achieve results or improve efficiency.
Leadership
- May give informal guidance to junior team members.
Problem Solving
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines while under supervision, to meet SLAs.
- Provides customers with information that is specialized.
- Communicates in a warm and empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Responsible for the end-to-end resolution of customer issues.
- Performs other duties as assigned.
- Complies with all policies and standards.
Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.
Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario. tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent.
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Customer Experience Associate I
Hoy
Trabajo visto
Descripción Del Trabajo
A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.
Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Ability to perform in an analytical and operational process.
- Entry-level position with limited requirements for licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a close degree of supervision.
Functional Knowledge
- Has basic skillset in a range of processes, procedures, and systems.
Business Expertise
- Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
- Impacts a team through quality of the services and information provided.
- Follows standardized procedures and practices and receives close supervision and guidance.
- For consistency, methods and tasks are described in detail.
Leadership
- Has no supervisory responsibilities.
Problem Solving
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
- Has limited opportunity to exercise discretion.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized.
- Communicates in a warm and empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards.
Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.
Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario. tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent.
Customer Experience Associate I
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
**Job Track Description:**
+ Performs business support or technical work, using data organizing and coordination skills.
+ Performs tasks based on established procedures.
+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Ability to perform in an analytical and operational process.
+ Entry-level position with limited requirements for licenses, training, and certifications.
+ Applies experience and skills to complete assigned work.
+ Works within established procedures and practices.
+ Works with a close degree of supervision.
**Functional Knowledge**
+ Has basic skillset in a range of processes, procedures, and systems.
**Business Expertise**
+ Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
+ Impacts a team through quality of the services and information provided.
+ Follows standardized procedures and practices and receives close supervision and guidance.
+ For consistency, methods and tasks are described in detail.
**Leadership**
+ Has no supervisory responsibilities.
**Problem Solving**
+ Ability to problem solve, self-guided.
+ Evaluates issues and solutions to provide the best outcome for the client and end-users.
+ Has limited opportunity to exercise discretion.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
**Responsibility Statements**
+ Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
+ Identifies customer needs by referring to case notes and examining each as a specific case.
+ Performs routine call center activities concerning business products and services.
+ Uses standard scripts and established guidelines and under supervision, to meet SLAs.
+ Provides customers with information that is specialized.
+ Communicates in a warm and empathetic manner.
+ Gathers all necessary information to update the database.
+ Escalates issues to senior levels, based on complaints or concerns.
+ Explains company policies to customers.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.
Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario ( . tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent ( .
Customer Experience Associate I
Publicado hace 8 días
Trabajo visto
Descripción Del Trabajo
**Job Track Description:**
+ Performs business support or technical work, using data organizing and coordination skills.
+ Performs tasks based on established procedures.
+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Ability to perform in an analytical and operational process.
+ Entry-level position with limited requirements for licenses, training, and certifications.
+ Applies experience and skills to complete assigned work.
+ Works within established procedures and practices.
+ Works with a close degree of supervision.
**Functional Knowledge**
+ Has basic skillset in a range of processes, procedures, and systems.
**Business Expertise**
+ Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
+ Impacts a team through quality of the services and information provided.
+ Follows standardized procedures and practices and receives close supervision and guidance.
+ For consistency, methods and tasks are described in detail.
**Leadership**
+ Has no supervisory responsibilities.
**Problem Solving**
+ Ability to problem solve, self-guided.
+ Evaluates issues and solutions to provide the best outcome for the client and end-users.
+ Has limited opportunity to exercise discretion.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
**Responsibility Statements**
+ Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
+ Identifies customer needs by referring to case notes and examining each as a specific case.
+ Performs routine call center activities concerning business products and services.
+ Uses standard scripts and established guidelines and under supervision, to meet SLAs.
+ Provides customers with information that is specialized.
+ Communicates in a warm and empathetic manner.
+ Gathers all necessary information to update the database.
+ Escalates issues to senior levels, based on complaints or concerns.
+ Explains company policies to customers.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.
Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario ( . tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent ( .