7 Ofertas de Mystery Shopper en Guatemala
Market Research & Analyst Relations Consultant
Conduent
Publicado hace 9 días
Trabajo visto
Descripción Del Trabajo
A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.
The Analyst Relations Manager position is integral to Conduent's Communications function and is designed to foster a dynamic, interactive, and collaborative work environment. Reporting directly to the VP of External Communications and Industry Analyst and Advisor Relations, this role provides a unique opportunity to collaborate closely with both internal stakeholders and external analysts, facilitating the exchange of ideas and information, enhancing our corporate visibility and influence in the industry.
In this role, the Manager will have the opportunity to engage in high-level strategic discussions, contributing directly to formulating and communicating our corporate and business narratives. The interactive nature of this work environment encourages continuous learning and adaptability, allowing the specialist to stay at the forefront of industry trends and analyst perspectives. This position is ideal for someone who thrives in a collaborative, fast-paced, and intellectually stimulating setting.
Additionally, this role is fully remote, offering flexibility and autonomy for the successful candidate. We are looking for a self-starter who is adept at managing their schedule and can effectively maintain productivity and engagement without the need for direct supervision. This setup is perfect for a proactive professional who excels in a self-directed environment and is committed to achieving excellence in analyst and advisor relations.
**Industry Analyst and Advisor Relations Manager Responsibilities**
· Communicating with industry research analysts, advisors and influencers like Gartner, Forrester, IDC, Everest Group, etc. -- keeping them apprised of business strategies, launches, solution updates and key milestones for Conduent's comprehensive portfolio of business process services.
· Tracking and reporting analyst engagement activities.
**Job brief**
The Industry Analyst and Advisor Relations Manager will play a vital role in shaping the perception of Conduent among key influencers. Candidate should be a self-starter with the ability to develop, manage and implement an analyst relations plan, project manage analyst assessments and communicate with and counsel senior executives and stakeholders. In addition, candidate must have solid written, verbal and organizational skills and be an analytical thinker.
**Responsibilities**
· Developing, managing, and implementing an analyst engagement plan.
· Influencing analyst perception of Conduent via proactive engagement, including but not limited to capabilities briefings and demonstrations, inquiries, strategy sessions, annual industry analyst forum, webinars, conference attendance, newsletters, and social media engagement.
· Project managing responses for vendor evaluations like Gartner Magic Quadrants, IDC MarketScapes, Everest Group PEAKs, and NelsonHall NEATs.
· Monitoring trends and strategic developments in order to provide counsel to internal stakeholders.
· Advising internal stakeholders on analyst relations best practices.
· Tracking performance against established goals.
**Requirements**
· Bachelor's degree in communications, marketing, or a related field
· 5+ years' work experience in a fast-paced marketing or communications environment; prior analyst relations, project management, or market analysis experience preferred
· Effective written and verbal communication skills
· Strong interpersonal/relationship-building skills
· Ability to manage multiple projects simultaneously
· Ability to travel up to 25% to meet with analysts, attend conferences, and internal stakeholders
· High level of computer skills including Word, Excel, PowerPoint, and Outlook internal/external communications
Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.
Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario ( . tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent ( .
The Analyst Relations Manager position is integral to Conduent's Communications function and is designed to foster a dynamic, interactive, and collaborative work environment. Reporting directly to the VP of External Communications and Industry Analyst and Advisor Relations, this role provides a unique opportunity to collaborate closely with both internal stakeholders and external analysts, facilitating the exchange of ideas and information, enhancing our corporate visibility and influence in the industry.
In this role, the Manager will have the opportunity to engage in high-level strategic discussions, contributing directly to formulating and communicating our corporate and business narratives. The interactive nature of this work environment encourages continuous learning and adaptability, allowing the specialist to stay at the forefront of industry trends and analyst perspectives. This position is ideal for someone who thrives in a collaborative, fast-paced, and intellectually stimulating setting.
Additionally, this role is fully remote, offering flexibility and autonomy for the successful candidate. We are looking for a self-starter who is adept at managing their schedule and can effectively maintain productivity and engagement without the need for direct supervision. This setup is perfect for a proactive professional who excels in a self-directed environment and is committed to achieving excellence in analyst and advisor relations.
**Industry Analyst and Advisor Relations Manager Responsibilities**
· Communicating with industry research analysts, advisors and influencers like Gartner, Forrester, IDC, Everest Group, etc. -- keeping them apprised of business strategies, launches, solution updates and key milestones for Conduent's comprehensive portfolio of business process services.
· Tracking and reporting analyst engagement activities.
**Job brief**
The Industry Analyst and Advisor Relations Manager will play a vital role in shaping the perception of Conduent among key influencers. Candidate should be a self-starter with the ability to develop, manage and implement an analyst relations plan, project manage analyst assessments and communicate with and counsel senior executives and stakeholders. In addition, candidate must have solid written, verbal and organizational skills and be an analytical thinker.
**Responsibilities**
· Developing, managing, and implementing an analyst engagement plan.
· Influencing analyst perception of Conduent via proactive engagement, including but not limited to capabilities briefings and demonstrations, inquiries, strategy sessions, annual industry analyst forum, webinars, conference attendance, newsletters, and social media engagement.
· Project managing responses for vendor evaluations like Gartner Magic Quadrants, IDC MarketScapes, Everest Group PEAKs, and NelsonHall NEATs.
· Monitoring trends and strategic developments in order to provide counsel to internal stakeholders.
· Advising internal stakeholders on analyst relations best practices.
· Tracking performance against established goals.
**Requirements**
· Bachelor's degree in communications, marketing, or a related field
· 5+ years' work experience in a fast-paced marketing or communications environment; prior analyst relations, project management, or market analysis experience preferred
· Effective written and verbal communication skills
· Strong interpersonal/relationship-building skills
· Ability to manage multiple projects simultaneously
· Ability to travel up to 25% to meet with analysts, attend conferences, and internal stakeholders
· High level of computer skills including Word, Excel, PowerPoint, and Outlook internal/external communications
Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.
Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario ( . tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent ( .
Lo sentimos, este trabajo no está disponible en su región
0
Customer Service Chat
Concentrix
Publicado hace 28 días
Trabajo visto
Descripción Del Trabajo
Job Title:
Customer Service Chat
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GTM Ciudad de Guatemala - 15 Avenida 18-49
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Chat
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GTM Ciudad de Guatemala - 15 Avenida 18-49
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Lo sentimos, este trabajo no está disponible en su región
1
Customer Service Cordinator
Guatemala, Guatemala
Vinculate Group
Hoy
Trabajo visto
Descripción Del Trabajo
• Minimum of 3 years of university studies in International Business, Business Administration, Engineering, Marketing, or a related field
• inimum of 3 years’ experience in similar roles, preferably in export-oriented companies br>• Str ng leadership and people management skills, proven negotiation abilities, customer service mindset, and sound decision-making skills; able to work well under pressure with exceptional attention to detail and a results-driven approach < r>• A vanced proficiency in English is required < r>• E cellent writing skills in English, with impeccable grammar and spelling. < r>• A ailability to work on-site in Zone 12, Monday through Friday, from 8:00 a.m. to 5:00 p.m., with some scheduling flexibility
• inimum of 3 years’ experience in similar roles, preferably in export-oriented companies br>• Str ng leadership and people management skills, proven negotiation abilities, customer service mindset, and sound decision-making skills; able to work well under pressure with exceptional attention to detail and a results-driven approach < r>• A vanced proficiency in English is required < r>• E cellent writing skills in English, with impeccable grammar and spelling. < r>• A ailability to work on-site in Zone 12, Monday through Friday, from 8:00 a.m. to 5:00 p.m., with some scheduling flexibility
Lo sentimos, este trabajo no está disponible en su región
2
Customer Service Agent
Vinculate Group
Ayer
Trabajo visto
Descripción Del Trabajo
• High school diploma required; completion of some college-level coursework is preferred
• Prior experience in customer service is desirable but not mandatory br>• Strong interpersonal and communication skills, with an outgoing personality and a clear commitment to delivering exceptional service < r>• Advanced proficiency in English is required < r>• Excellent writing skills in English, with impeccable grammar and spelling. < r>• Availability to work on-site at our Zone 13 location, Monday to Friday, from 8:00 a.m. to 5:00 p.m.
• Prior experience in customer service is desirable but not mandatory br>• Strong interpersonal and communication skills, with an outgoing personality and a clear commitment to delivering exceptional service < r>• Advanced proficiency in English is required < r>• Excellent writing skills in English, with impeccable grammar and spelling. < r>• Availability to work on-site at our Zone 13 location, Monday to Friday, from 8:00 a.m. to 5:00 p.m.
Lo sentimos, este trabajo no está disponible en su región
3
Customer Service Agent - Voice
Concentrix
Publicado hace 9 días
Trabajo visto
Descripción Del Trabajo
Job Title:
Customer Service Agent - Voice
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GTM Ciudad de Guatemala - 15 Avenida 18-49
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Agent - Voice
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GTM Ciudad de Guatemala - 15 Avenida 18-49
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Lo sentimos, este trabajo no está disponible en su región
4
Customer Service and Sales
Guatemala, Guatemala
Vinculate Group
Hoy
Trabajo visto
Descripción Del Trabajo
• Advanced university studies (at least 3rd year) in International Relations, International Trade, Marketing, or related fields.
• Minimum of 1 year of experience in similar positions br>• Advanced English proficiency (mandatory). < r>• Experience in sales, lead follow-up, negotiations, closing deals, problem-solving, and CRM management. < r>• A service-oriented individual with commercial skills and the ability to manage personnel is required. < r>• Excellent writing skills in English, with impeccable grammar and spelling. < r>• Availability to work on-site at our Zone 13 location, Monday to Friday, from 7:00 a.m. to 3:00 p.m. and Saturdays from 8:00 a.m. to 12:00 p.m.
• Minimum of 1 year of experience in similar positions br>• Advanced English proficiency (mandatory). < r>• Experience in sales, lead follow-up, negotiations, closing deals, problem-solving, and CRM management. < r>• A service-oriented individual with commercial skills and the ability to manage personnel is required. < r>• Excellent writing skills in English, with impeccable grammar and spelling. < r>• Availability to work on-site at our Zone 13 location, Monday to Friday, from 7:00 a.m. to 3:00 p.m. and Saturdays from 8:00 a.m. to 12:00 p.m.
Lo sentimos, este trabajo no está disponible en su región
5
Customer Service Agent - AM Schedule
Concentrix
Publicado hace 11 días
Trabajo visto
Descripción Del Trabajo
Job Title:
Customer Service Agent - AM Schedule
Job Description
The Advisor I, Customer Service position operates in a hybrid account, handling inbound calls, outbound calls, and ticket resolution (via email, chat, or other platforms) depending on client requirements. This role provides customer service support and resolves routine issues related to the client's products or services, ensuring efficient and accurate resolution across multiple communication channels.
**Candidate Profile**
- Highschool diploma (is a must)
- 85% English (Spoken and written)
- At least 6 months of Customer service experience
- **Experience in loans management will be considered a plus** , as it may enhance the ability to address customer needs effectively and add value to the support provided.
- Availability to work on site at Zone 13, Guatemala City
**SCHEDULES AVAILABLE (Daylight saving applied):**
**Option #1:**
+ **Friday and Saturday Off**
+ **Schedule** : Sunday to Thursday, 6:00 AM - 4:00 PM
+ **Breaks** :
+ 15-minute morning break
+ 30-minute lunch break
+ 15-minute afternoon break
+ **Days Off** : Friday and Saturday
**Option 2:**
+ **Schedule** : Tuesday to Saturday, 6:00 AM - 4:00 PM
+ **Breaks** :
+ 15-minute morning break
+ 30-minute lunch break
+ 15-minute afternoon break
+ **Days Off** : Sunday and Monday
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GTM Ciudad de Guatemala - 15 Avenida 18-49
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Agent - AM Schedule
Job Description
The Advisor I, Customer Service position operates in a hybrid account, handling inbound calls, outbound calls, and ticket resolution (via email, chat, or other platforms) depending on client requirements. This role provides customer service support and resolves routine issues related to the client's products or services, ensuring efficient and accurate resolution across multiple communication channels.
**Candidate Profile**
- Highschool diploma (is a must)
- 85% English (Spoken and written)
- At least 6 months of Customer service experience
- **Experience in loans management will be considered a plus** , as it may enhance the ability to address customer needs effectively and add value to the support provided.
- Availability to work on site at Zone 13, Guatemala City
**SCHEDULES AVAILABLE (Daylight saving applied):**
**Option #1:**
+ **Friday and Saturday Off**
+ **Schedule** : Sunday to Thursday, 6:00 AM - 4:00 PM
+ **Breaks** :
+ 15-minute morning break
+ 30-minute lunch break
+ 15-minute afternoon break
+ **Days Off** : Friday and Saturday
**Option 2:**
+ **Schedule** : Tuesday to Saturday, 6:00 AM - 4:00 PM
+ **Breaks** :
+ 15-minute morning break
+ 30-minute lunch break
+ 15-minute afternoon break
+ **Days Off** : Sunday and Monday
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GTM Ciudad de Guatemala - 15 Avenida 18-49
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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