11 Ofertas de Retail en Guatemala

Tener experiencia en auditoría interna y control interno
Experiencia comprobable en el sector retail o cadenas de tiendas (estaciones de servicio) br>Conocimiento práctico en control de inventarios, manejo de efectivo, promociones, descuentos, mermas y rotación de productos < r>Capacidad para realizar auditorías operativas y financieras en tiendas, bodegas y oficinas administrativas br>Elaborar y presentar informes ejecutivos con hallazgos, recomendaciones y planes de mejora
Evaluar el cumplimiento de políticas internas, normativas y procedimientos operativos br>Utilizar herramientas de análisis de datos (Excel avanzado, Power BI, ERP) para detectar desviaciones y riesgos br>Realizar seguimiento a planes de acción correctivos con las áreas responsables < r>Apoyar a la gerencia en la mejora continua de procesos clave mediante propuestas objetivas
Participar en la detección de riesgos y toma de decisiones estratégicas relacionadas con control y cumplimiento < r>Experiencia mínima de 3 años en puestos similares, preferiblemente en empresas medianas o grandes < r>Competencias desarrolladas en: análisis crítico y manejo de datos, comunicación clara y profesional, planeación y organización, ética e integridad, toma de decisiones basada en evidencia, influencia y capacidad para generar compromiso en otros
H rario de lunes a viernes (eventualmente fines de semana si hay auditorías en tiendas) br>Disponibilidad para movilizarse a diferentes puntos del país br>Poseer vehículo propio br>Papelería en orden br>Disponibilidad inmediata

será responsable de planificar, ejecutar y optimizar campañas
publicitarias pagadas en plataformas como Google Ads, Meta Ads y TikTok Ads, con el br>objetivo de maximizar el retorno de inversión y fortalecer el posicionamiento de las marcas br>del grupo. Entre sus principales funciones se encuentran el diseño de estrategias de br>segmentación, el monitoreo constante del rendimiento de las campañas mediante el < r>análisis de métricas clave, la elaboración de reportes con recomendaciones estratégicas,
Además, debe mantenerse al tanto de las tendencias del sector y cumplir con los KPIs br>establecidos.

Ofrecemos
Horario de lunes a viernes 8:00am a 5:00pm
Sueldo entre Q.6,000.00 a Q.7,000.00
Prestaciones de ley.
Estabilidad laboral

Requerimos
Con estudios universitarios en la Licenciatura en Marketing,
Publicidad, Comunicación o carrera afín. < r>Mínimo 2 años de experiencia en gestión de campañas
Analista de Pauta Digital o Analista de Marketing Digital.
Dominio en plataformas de Ads (Google, Meta, TikTok) y
conocimientos en analítica digital Google Analytics, Data Studio, br>Meta Business Suite.
Deseable conocimiento de SEO / SEM y dominio en Office
Fuertes habilidades de organización, orientación a resultados, < r>pensamiento analítico. Creatividad y proactividad.

Tener experiencia en sectores de Supermercados o tiendas de conveniencia
Conocer sobre estrategias de inventarios, punto de venta y logística de precios br>Administrar los recursos de la compañía por medio de KPI < r>Brindar soporte a la gerencia general con reportes, datos y analisis
Participar en toma decisiones estratégicas en creaciones de nuevos puntos de ventas br>Experiencia Mínimo 3 años en puesto similares y empresas medianas - grandes < r>Competencias desarrolladas en :
Liderazgo
Analisis de datos
Comunicacion asertiva
Toma decisión br>Impacto de influencia

Horarios de Lunes a sábados br>Poseer vehículo br>
papelería en orden br>disponibilidad inmediata

Job Title:
Customer Service Chat
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GTM Ciudad de Guatemala - 15 Avenida 18-49
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

• Minimum of 3 years of university studies in International Business, Business Administration, Engineering, Marketing, or a related field
• inimum of 3 years’ experience in similar roles, preferably in export-oriented companies br>• Str ng leadership and people management skills, proven negotiation abilities, customer service mindset, and sound decision-making skills; able to work well under pressure with exceptional attention to detail and a results-driven approach < r>• A vanced proficiency in English is required < r>• E cellent writing skills in English, with impeccable grammar and spelling. < r>• A ailability to work on-site in Zone 12, Monday through Friday, from 8:00 a.m. to 5:00 p.m., with some scheduling flexibility

• High school diploma required; completion of some college-level coursework is preferred
• Prior experience in customer service is desirable but not mandatory br>• Strong interpersonal and communication skills, with an outgoing personality and a clear commitment to delivering exceptional service < r>• Advanced proficiency in English is required < r>• Excellent writing skills in English, with impeccable grammar and spelling. < r>• Availability to work on-site at our Zone 13 location, Monday to Friday, from 8:00 a.m. to 5:00 p.m.

Job Title:
Customer Service Agent - Voice
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GTM Ciudad de Guatemala - 15 Avenida 18-49
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

• Advanced university studies (at least 3rd year) in International Relations, International Trade, Marketing, or related fields.
• Minimum of 1 year of experience in similar positions br>• Advanced English proficiency (mandatory). < r>• Experience in sales, lead follow-up, negotiations, closing deals, problem-solving, and CRM management. < r>• A service-oriented individual with commercial skills and the ability to manage personnel is required. < r>• Excellent writing skills in English, with impeccable grammar and spelling. < r>• Availability to work on-site at our Zone 13 location, Monday to Friday, from 7:00 a.m. to 3:00 p.m. and Saturdays from 8:00 a.m. to 12:00 p.m.