66 Ofertas de Telus International en Guatemala

Company: Bungii (Logistics)

Compensation: $1,200 USD/month

Contract Type: Temp-to-Hire (Start temporary, with potential for long-term)

Role: Customer Support Specialist – Driver Communications

Are you ready to grow your customer support career in a fast-paced, tech-driven logistics company? This role puts you right at the heart of operations—supporting our driver community and ensuring smooth, reliable communication every single day.

We're looking for someone who thrives under pressure, loves problem-solving, and wants the chance to turn a short-term contract into a long-term opportunity. If you're motivated to make an impact and stand out, this is your shot.

• Be the first point of contact for our drivers through real-time chat.
• Deliver clear, timely, and professional responses that keep drivers supported and confident.
• Troubleshoot and resolve issues quickly—or escalate when necessary.
• Maintain organized, detailed records so nothing falls through the cracks.
• Work as part of a collaborative, high-performing team that values efficiency and reliability.

• Experience in customer service, operations, or logistics support.
• Excellent written English communication—professional, concise, and calm under pressure.
• Adaptability to changing schedules and a proven track record of reliability.
• Strong attention to detail and the ability to work independently in a remote team.
• (Bonus) Experience with driver/field operations or on-demand services.

• Training & Temp Engagement: Tue–Sat, 8-hour shifts (daily start times may vary).
• Flexibility: Willingness to work some overtime when needed (all overtime is paid)
• Long-Term Option: Top performers may transition into a schedule of four 10-hour shifts per week, with varying days and start times.

Build valuable real-world experience in logistics & tech.

Work 100% remotely with a supportive and professional team.

Chance to turn a temporary role into a long-term career.

Be part of a high-impact team where your work directly supports driver success.

• Must have a professional remote work setup and reliable internet.
• Strong Virtual presence with excellent communication skills (English C1/C2).
• As part of the recruitment process, candidates will be asked to submit a short introduction video.

Now Hiring: Spanish-Speaking Customer Support Specialist (Voice & Chat) – Work from Home
Are you fluent in Spanish and English? Do you enjoy helping people and solving problems with professionalism and care? If you're looking to join a fast-paced, remote-first team that values growth, communication, and customer satisfaction, this opportunity is for you.

What You'll Be Doing
As a Customer Support Specialist, you will be the first point of contact for our Spanish-speaking customers. You will assist via inbound calls, live chat, and email, ensuring that every customer receives timely, effective, and friendly support.

Key Responsibilities

• Deliver top-tier support in both Spanish and English through voice and chat
• Troubleshoot issues and provide effective resolutions with a customer-first mindset
• Build strong relationships through clear and empathetic communication
• Work closely with teammates to deliver consistent and high-quality service
• Provide customer feedback to help us improve tools and processes

What We're Looking For

• 1+ year of remote/online experience in customer service or a similar role.
• Experience with bilingual customer support is an advantage.
• Excellent written and verbal communication skills.
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
• Calm and solution-focused under pressure.
• Familiarity with E-Commerce and CRM systems is a plus.
• Fluent in Spanish and English.

Tech Requirements

• Personal computer or laptop with a minimum i5 processor
• Reliable internet connection with at least 15 Mbps upload and download speeds

Perks And Benefits

• Competitive pay with annual reviews
• Paid time off for rest and personal time
• Monthly health stipend
• Performance-based bonuses
• Fully remote, permanent work-from-home setup

Bring your bilingual skills and customer service expertise to a team that values excellence, collaboration, and career growth. Apply now and make a lasting impact with every interaction.

Requirements
Description and Requirements
As a Technical Support Engineer, you'll apply critical thinking and problem-solving skills to manage complex end-user support cases. You'll navigate intricate workflows, integrations, automations, APIs, and more. Collaboration with internal teams ensures seamless communication and achieves resolution of the most complex issues.

Please note that this is a hybrid position of 3 days/week in our Pradera West office.
Main Responsibilities:

• Conduct in-depth troubleshooting and resolve complex client inquiries through our main support channels.
• Investigate root causes of issues, isolating problems and referencing technical documentation based on thorough platform investigation
• Collaborate with business and engineering teams for transparent communication and efficient issue resolution.
• Develop regular reports to gauge platform health and quality.
• Work in close partnership with higher support tiers to enhance platform's functionality in benefit of the customer
• Other related tasks as assigned will be performed taking into account that schedule flexibility is mandatory.

Qualifications:

• Leadership qualities with a positive attitude, empathy, and high energy.
• Ability to take initiative, adapt, and multitask effectively.
• Excellent interpersonal skills, commitment to customer experiences, and the drive to resolve issues.
• Creativity, innovation, proactive ownership, and accountability.
• Efficient decision-making, problem-solving skills, and management abilities.
• 2+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable
• Technical experience with CSS, Javascript, HTML, API -REST, JSON, SQL, GraphQL API and SaaS
• Knowledge of Single Sign-on including OAuth, SAML, and SCIM
• Ability to reproduce customer issues, perform initial triage and collaborate with development teams to bring resolution
• Experience with inspecting and diagnosing web and mobile applications (iOS & Android).
• Proficiency in English (High B2 level), G-suite, and experience with quality processes.
• Preferred qualifications include a Bachelor's degree in Systems Engineering, or equivalent, and 2+ years of technical support experience, preferably in B2B and SaaS products.

Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

A CAREER ADVANCING FINANCIAL INCLUSION:

ABOUT FINCA IMPACT FINANCE

FINCA Impact Finance believes all people should have the opportunity to leverage their wisdom, talent and effort to determine their own destiny. Our worldwide network of full-service banks and microfinance institutions are grounded in the conviction that inclusive finance is critical to bringing people out of poverty. FINCA sets standards for the microfinance industry, constantly innovating and developing new products and services that help our customers achieve their dreams. Millions of entrepreneurs rely on FINCA's commitment to customer protection and an unmatched customer experience to build a better future for themselves, their families, and their communities.

FINCA Impact Finance's global network of microfinance institutions and banks provides responsible financial services and enables low-income entrepreneurs and small business owners to invest in their future. With 40 years of experience and a mostly local staff of nearly 5,000, FINCA delivers a double bottom line of social impact and profitability. We hire people from a wide variety of backgrounds at all career stages to fully connect with our customers and strengthen the institution. FINCA expects employees to personify our values of transparency, active listening, accountability, and respect. Successful candidates will embrace our brand attributes of warmth, trust, and responsible banking, and possess a commitment to collaboration, service, and inclusivity

Role Purpose

• Analysis and resolution of incidents and service inquiries from end-users, received through the corporate service desk platform (the primary communication tool), collaboration channels (such as: email, MS Teams) or in person, providing exceptional support and service while demonstrating the appropriate sense of urgency and priority.
• Installation, configuration and troubleshooting of endpoint hardware, including desktop and laptop computers, smart phones, tablets, thin clients, peripherals (printers, scanners etc.) and other specialized devices.
• Installation and troubleshooting of software applications and programs installed on endpoint devices, such as Operating System and required drivers, productivity tools, specialized applications and tools.
• Testing and implementation of endpoint software and hardware upgrades, updates, and system solutions approved by management and in coordination with third-party vendors, as required.
• Ensures that all workstations are performing at their best level, including antivirus scan, disk optimization, applications updates/upgrades, memory optimization, clearing browser cache and temporary files, etc.
• Keeps up to date with smart phones and other communication standards. Improves his/her skills in mobile devices setup and maintenance.
• Executes scheduled periodic computer hardware maintenance and servicing. Performs remote and hands-on fixes at the desktop level, including installing and upgrading software, and configuring systems and applications, as required.
• Maintains user accounts on networks and applications. Make sure proper permissions are established within the applications and the network operating systems.
• Provides first level support of all Active Directory incidents (e.g., user password resets, joining the domain, etc.)
• Provides first level support to office cabled LAN and Wi-Fi configuration, as well as internet access troubleshooting and ISP outage escalations.
• Monitors execution of automated backups, analyses and escalated incidents.
• Records, tracks, and documents the helpdesk request problem-solving process, and actions taken through the final resolution.
• Installs OS and applications updates, service packs, etc. ensuring that each computer has an up-to date record in the Inventory Database.
• Resolves known cybersecurity risks and incidents specific to endpoints (e.g., antivirus remediation's, installing updates and patches, etc.).
• Works with colleagues within Global IT, responsible for end-user and endpoint support services. Maintains a good working knowledge of advances in FINCA's most commonly used applications. Work to improve his/her knowledge in specific software used in FINCA.

QUALIFICATIONS

• A diploma in computer science, electrical engineering, or information technology.
• A degree in information technology or related field will be an added advantage but not a requirement.
• Any Microsoft certifications are an added advantage but not a requirement.

EXPERIENCE

• At least 2 years of experience in a technical support environment.
• Experience with the following products: Windows 10, SharePoint, MS Office, Office 365, Outlook, Teams, Antivirus products.
• Experience with Windows Deployment Services.
• User account/Group management in Active Directory.
• Working knowledge of Group Policy.
• Experience with troubleshooting basic network issues (DNS, DHCP, Proxy, VPN).
• A good understanding of Local Area Networks as well as Wi-Fi-setup.
• Hands on experience with diagnosing, troubleshooting, parts replacement for laptops, desktops, printers.
• Experience with iOS and Android devices, and mobile device management
• Working knowledge of Windows firewall and security fundamentals
• Experience with Service Desk ticketing system

KNOWLEDGE AND SKILLS

• Excellent customer service skills, responsiveness.
• Excellent attention to detail.
• Excellent communications skills, capable to communicate over the phone or email and explain instructions and guide a person through repair steps.
• Positive attitude.
• Ability to organize frequently changing and varied tasks and assignments.
• Ability to work under little supervision.
• Eager to learn and expand knowledge.
• Excellent communication (oral and written) and interpersonal skills.

LANGUAGE SKILLS

• Fluency in English required.

COMPUTER SKILLS

• Microsoft Windows, Microsoft office products: Word, Excel, Visio. Ability to use MS productivity tools.

Requirements
Description and Requirements
What Is This Role About?
As a Technical Support Analyst, you'll apply critical thinking and problem-solving skills to manage complex end-user support cases. With an expert-level understanding of , you'll navigate intricate workflows, integrations, automations, APIs, and more. Collaboration with internal teams ensures seamless communication and high-quality resolutions.

Main Responsibilities:

• Conduct in-depth troubleshooting and resolve complex client inquiries through our main support channels.
• Investigate root causes of issues, isolating problems and referencing technical documentation.
• Collaborate with business and engineering teams for transparent communication and efficient issue resolution.
• Develop regular reports to gauge platform health and quality.
• Other related tasks as assigned, with schedule flexibility being mandatory.

Qualifications
:

• Leadership qualities with a positive attitude, empathy, and high energy.
• Ability to take initiative, adapt, and multitask effectively.
• Excellent interpersonal skills, commitment to customer experiences, and the drive to resolve issues.
• Creativity, innovation, proactive ownership, and accountability.
• Efficient decision-making, problem-solving skills, and management abilities.
• Technical experience with CSS, JavaScript, HTML, API -REST, JSON, SQL, and SaaS.
• Experience with inspecting and diagnosing web and mobile applications (iOS & Android).
• Proficiency in English (B2 level), G Suite, and experience with quality processes.
• Preferred qualifications include a Bachelor's degree in Systems Engineering, or equivalent, graduation from Basecamp, and 2+ years of technical support experience, preferably in B2B and SaaS products.

Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Job Title:

Technical Support Agent

Job Description
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

Essential Functions/Core Responsibilities

• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance

Candidate Profile

• Associate's Degree in related technical discipline with six years of related technical experience preferred
• Achieve and maintain recognized and applicable technical certification(s)
• Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
• Working knowledge of client technical systems
• Courteous with strong customer service orientation
• Ability to effectively communicate, both written and verbally
• Ability to learn including strong problem solving skills
• Dependable with proficient attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Ability to work as a team member, as well as independently with minimal supervision
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skillset to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels .

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

• Minimum of two years of college education in related technical discipline. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally
• Ability to resolve basic to moderate technical issues

INDIA

• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

GTM Ciudad de Guatemala - 15 Avenida 18-49

Language Requirements:

Time Type:

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A successful member of the Client Support team, this analyst will demonstrate exceptional problem-solving skills, research abilities, and a drive to continuously learn and collaborate with internal stakeholders to ensure efficient issue resolution. This role involves greater responsibility in task management, troubleshooting, and decision-making, particularly in situations where success or failure has high revenue implications. Additionally, the CSS will take an active role in ensuring accuracy and quality and manage Intercom communications for support-related issues.This position will be expected to work out of our Office at 3-4 days per week. Key Responsibilities:

• Using strong technical skills and excellent communication capabilities, diagnose and resolve software related issues for U.S.-based healthcare companies
• Manage client communications through email, phone, and video, ensuring clear and professional interactions
• Conduct in-depth research and analysis to resolve issues and improve processes
• Work closely with the Customer Success Team, Product, Engineering, and other internal teams to escalate and resolve client issues efficiently
• Maintain a deep understanding of client configurations and proactively manage updates
• Identify patterns in client issues and recommend product enhancements
• Troubleshoot software and integration-related issues at a more advanced level
• Oversee complex, high-impact tasks tied directly to revenue retention and growth
• Drive improvements in product adoption by educating clients on best practices
• Take ownership of high-priority cases, ensuring timely resolution and clear communication with both clients and internal teams
• Support successful implementations of solutions for clients
• Manage Intercom communications for support-related issues, ensuring timely responses and efficient issue tracking

Requirements

• Excellent written and spoken business English, with the ability to communicate technical and non-technical issues effectively
• Strong critical thinking and problem resolution skills with a proactive approach to troubleshooting
• Experience in Information Systems Management, database management, & SQL
• Detail-oriented mindset with strong Auditing skills to ensure accuracy and consistency in their work
• Proficiency in Microsoft Office & Google Drive (especially Excel, with pivot tables)
• Experience using Intercom or similar support platforms for client communications and issue tracking
• Ability to research, identify, and attempt to resolve technical issues before escalation
• Strong analytical skills with the ability to identify patterns in client issues and suggest process improvements
• Excellent organizational skills, with the ability to prioritize tasks and manage multiple cases simultaneously
• Ability to collaborate cross-functionally with internal teams, including Customer Success Team, Product, and Engineering
• Adaptability and a continuous learning mindset, thriving in a fast-paced environment; passion for learning new technology Saas experience is a plus
• Bachelor's degree, or equivalent experience in technical support