7 Ofertas de Walmart en Guatemala

Job Title:
Customer Service Chat
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GTM Ciudad de Guatemala - 15 Avenida 18-49
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

• Minimum of 3 years of university studies in International Business, Business Administration, Engineering, Marketing, or a related field
• inimum of 3 years’ experience in similar roles, preferably in export-oriented companies br>• Str ng leadership and people management skills, proven negotiation abilities, customer service mindset, and sound decision-making skills; able to work well under pressure with exceptional attention to detail and a results-driven approach < r>• A vanced proficiency in English is required < r>• E cellent writing skills in English, with impeccable grammar and spelling. < r>• A ailability to work on-site in Zone 12, Monday through Friday, from 8:00 a.m. to 5:00 p.m., with some scheduling flexibility

• High school diploma required; completion of some college-level coursework is preferred
• Prior experience in customer service is desirable but not mandatory br>• Strong interpersonal and communication skills, with an outgoing personality and a clear commitment to delivering exceptional service < r>• Advanced proficiency in English is required < r>• Excellent writing skills in English, with impeccable grammar and spelling. < r>• Availability to work on-site at our Zone 13 location, Monday to Friday, from 8:00 a.m. to 5:00 p.m.

Job Title:
Customer Service Agent - Voice
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GTM Ciudad de Guatemala - 15 Avenida 18-49
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

• Advanced university studies (at least 3rd year) in International Relations, International Trade, Marketing, or related fields.
• Minimum of 1 year of experience in similar positions br>• Advanced English proficiency (mandatory). < r>• Experience in sales, lead follow-up, negotiations, closing deals, problem-solving, and CRM management. < r>• A service-oriented individual with commercial skills and the ability to manage personnel is required. < r>• Excellent writing skills in English, with impeccable grammar and spelling. < r>• Availability to work on-site at our Zone 13 location, Monday to Friday, from 7:00 a.m. to 3:00 p.m. and Saturdays from 8:00 a.m. to 12:00 p.m.

Job Title:
Customer Service Agent - AM Schedule
Job Description
The Advisor I, Customer Service position operates in a hybrid account, handling inbound calls, outbound calls, and ticket resolution (via email, chat, or other platforms) depending on client requirements. This role provides customer service support and resolves routine issues related to the client's products or services, ensuring efficient and accurate resolution across multiple communication channels.
**Candidate Profile**
- Highschool diploma (is a must)
- 85% English (Spoken and written)
- At least 6 months of Customer service experience
- **Experience in loans management will be considered a plus** , as it may enhance the ability to address customer needs effectively and add value to the support provided.
- Availability to work on site at Zone 13, Guatemala City
**SCHEDULES AVAILABLE (Daylight saving applied):**
**Option #1:**
+ **Friday and Saturday Off**
+ **Schedule** : Sunday to Thursday, 6:00 AM - 4:00 PM
+ **Breaks** :
+ 15-minute morning break
+ 30-minute lunch break
+ 15-minute afternoon break
+ **Days Off** : Friday and Saturday
**Option 2:**
+ **Schedule** : Tuesday to Saturday, 6:00 AM - 4:00 PM
+ **Breaks** :
+ 15-minute morning break
+ 30-minute lunch break
+ 15-minute afternoon break
+ **Days Off** : Sunday and Monday
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GTM Ciudad de Guatemala - 15 Avenida 18-49
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (